Celgene Manager Business Operations and Brand Planning in Hillingdon, United Kingdom
Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries - and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.
The primary purpose of this role is to provide operational implementation of the UK & Ireland operational systems strategy, and to coordinate an integrated brand planning process for the affiliate.
Ensure business systems deliver business need
Provide consultancy to the UK & Ireland affiliate departments and key projects on operational systems
Ensure industry operational systems best practice is understood and implemented when appropriate.
Coordinate brand planning and review cycle, challenging and supporting brand teams and functions in executing identified key opportunities and implementing change.
Ensure operational governance, adherence to all quality and compliance standards both internal and external
Role and responsibilities
Leadership and management of the Business Operations team ensuring delivery of agreed standards and operational objectives whilst living the Celgene values
Ensuring commercial business systems are fit for purpose and enable the business and all users to perform their roles effectively and efficiently while adhering to all internal and external quality and compliance standards
Proactively act as consultant to internal and external stakeholders for operational systems and processes best practice
Supplier management, ensuring a strong relationship at all times with all suppliers thus driving operational effectiveness
Develop and maintain a medium term (2-3 years) business systems strategy recognizing the need for future applications whilst ensuring alignment with EMEA strategy
Ownership of mobile device policies to ensure (a) mobile devices (iPads and iPhones currently) are used appropriately, (b) mobile devices are replaced at appropriate intervals to maintain functionality, (c) process in place for repair and (d) tracked and returned when required
Develop and maintain brand planning and review cycle, challenging and supporting brand teams and functions in executing identified key opportunities and implementing change
Member of Governance & Compliance forums
Maintain budget for operational systems and brand planning, seeking opportunities to implement value for money initiatives
To support the AD Insights and Operational Systems by leading the Business Operations team to deliver on agreed standards and operational objectives.
Ensuring the team lives the Celgene values working collaboratively with all stakeholders.
Business systems responsibilities
To identify requirements, develop & maintain business systems, developing a medium term (2-3 year) systems strategy recognizing the need for future applications and ensure alignment with EMEA strategy.
Develop field operating and reporting systems to provide appropriate user functionality and visibility.
Implementation & execution responsibilities
Key to success is the design and implementation of agreed working practices & challenge mechanism between the Operational systems team and customers.
This should encompass a feedback loop, action plan, communication strategy and on delivery of the proposed actions.
- Degree level preferred
Skills and Knowledge required
Relevant pharmaceutical industry experience
Solid knowledge and understanding of CRM systems
Experience of managing a sales reporting tool. Tableau experience preferred
A good understanding of data warehousing and cubes
Excellent communication skills both written and verbal. Ability to effectively interact and influence with all levels in the business
A successful history of diverse people management experience
Strong and demonstrated leadership skills
Strong analytical and problem solving skills
Logical, organised thought process adaptable to providing business solutions and encouraging change
Ability to switch between detail orientation and helicopter view
Ability to prioritize in a dynamic environment and pro-actively identify and recommend solutions for business efficiencies / opportunities
Proficiency in English language with strong report writing skills
Proficiency with Microsoft Office with excellent Excel and PowerPoint skills
Knowledge and experience of project management methodology
Manager Business Operations and Brand Planning
Location: Hillingdon, England, UK
Job ID: 17001854