Celgene Senior Manager, HR Operations Americas in Seattle, Washington


Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, ​quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

The Sr. Manager, HR Operations will initially serve as the HR Operations lead for Juno Therapeutics and manage a team of HR Ops and MyHR Specialists assisting employees and the HR Function with Workday related transactions and other HR inquiries and tasks. This individual will become a Workday Subject Matter Expert (SME) for the HR Service Delivery team. This role will also be responsible for creating and reviewing documentation, data audits and working with Celgene HR Operations management to continue to enhance the scope of the overall Americas HR Operations team.

The Sr. Manager, HR Operations will report to the Director, Employee Services and Americas HR Operations.

Essential Functions:

  • Manage the day-to-day delivery of the HR Operations function for Juno Therapeutics including overseeing the MyHR team.

  • Evaluate services and processes to determine enhancement or refinement to drive efficiency, reliability, and accuracy that is sustainable long term.

  • Responsible for metrics reporting, identifying trends and proactively researching and solutioning issues.

  • Manage stakeholder expectations and relationships to ensure world class service to employees, managers and human resources are provided.

  • Proactively create, update and audit the “How-to-Guides” that are provided for employees, managers and HR Partners to action Workday transactions and tasks.

  • Maintain data integrity by proactively conducting audits and analyzing transactions.

  • Ensures all SLA’s are met and employees, managers and HR receive prompt, reliable and exceptional service.

  • Support the strategy and overall model and framework.

  • Be a reliable partner for all Celgene and Juno HR COEs and HRBPs.

  • Perform back up duties for the HR Ops Management team.

  • Assist with the implementation of an HR Case Management System.

Required Competencies-Knowledge, Skills, and Abilities:

Knowledge, Skills & Abilities:

  • Interpersonal skills – strong interpersonal and relationship skills with ability to build and maintain strong internal and external networks

  • Clear communicator – empower others with actionable information even when relaying complex and technical concepts

  • Comfortable with ambiguity – be at ease with taking the best available, yet often incomplete, information and acting with purpose and resolve

  • Problem solving – strong problem solving and critical thinking skills while exercising sound judgement

  • System thinking orientation – comfortable viewing problems and challenges holistically the ability to consider all interdependencies before acting

Education & Experience:

  • Bachelor's degree required with total of 10 years progressive HR experience required with 4 years of operations management/employee services experience and 3 years management experience.

  • Proven project management experience, ability to lead and motivate others in accomplishing goals, ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, quality of service, and costs.

  • Demonstrated process and management skills, ability to interpret and analyze metrics, eye for quality and pursues continuous improvement in service delivery operational excellence.

  • Sense of urgency, fast-paced, results-oriented, self-starter who enjoys leading and being a part of a team.

  • Demonstrated ability to be both a strategic and tactical thinker to create and execute the company vision.

  • Excellent communication skills with the ability to interact with all levels in the organization.

  • Sound working knowledge of Workday HCM

  • Strong Microsoft Office skills

  • Able to manage multiple priorities in a fast-changing environment

  • Strong attention to detail and organizational skills a must


Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.COMMITTED TO IMPROVING THE LIVES OF PATIENTS WORLDWIDE

At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.

“At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients.”

There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin’s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies.